Privacy Policy
At Naeem Brothers, we are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines how we collect, use, and protect your data when you visit our website naeembrothers.pk and purchase our building materials, tiles, sanitary ware, and other products.
1. Information We Collect
When you visit our store or make a purchase, we collect certain information to fulfill your orders and improve your shopping experience.
- Personal Information: When you create an account, place an order, or contact us for a quote, we collect your name, billing address, delivery address, email address, and phone number.
- Payment Information: We collect payment details necessary to process your transactions. Please note that credit card details are processed securely through our third-party payment gateways and are not stored directly on our servers.
- Automated Information: When you browse our site, we automatically receive your computer’s internet protocol (IP) address, browser type, and operating system to help us optimize our website for our users.
2. How We Use Your Information
We use the information we collect for the following purposes:
- Order Processing: To process transactions, arrange for shipping and delivery in Rawalpindi / Islamabad, and provide you with invoices or order confirmations.
- Customer Support: To communicate with you regarding your order, answer technical questions about our products (such as plumbing fittings or paint specifications), and handle returns.
- Store Improvement: To analyze website traffic and improve our WooCommerce store’s layout, product offerings, and user experience.
- Marketing (Optional): With your explicit permission, we may send you emails or WhatsApp messages about new products, weekly clearance deals, and store updates.
3. How We Share Your Information
Naeem Brothers respects your privacy. We do not sell, rent, or trade your personal information to third parties. We only share your information with trusted third parties to help us provide our services:
- Delivery Partners: We share your name, phone number, and address with courier services and freight partners to ensure your heavy materials and orders are delivered accurately.
- Payment Processors: We use secure, industry-standard payment gateways to process your transactions safely.
- Legal Compliance: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.
4. Cookies
Our WooCommerce store uses cookies to maintain your session and keep track of items in your shopping cart. Cookies are small text files stored on your device. You can choose to disable cookies in your browser settings, but please note that doing so may prevent you from placing orders or using certain features of our website.
5. Data Security
To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed. Our website utilizes SSL encryption to keep your data secure during checkout.
6. Your Rights
You have the right to access, correct, amend, or delete any personal information we have about you. If you would like to review your data, change your account details, or request that your information be removed from our database, please contact us using the details below.
7. Changes to This Privacy Policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please reach out to us:
- Company Name: Naeem Brothers
- Address: Shop # 3 , Sarwar Plaza, Murree Rd, opposite Ojhri Camp, Shamsabad, Rawalpindi, 46000, Pakistan
- Phone / WhatsApp: +92 311 8088986